Methods of Delivery

The most important methods of delivery are listed below with their default values. Different shipping fees may be used due to special arrangements or procedures for individual events, venues or promoters.

Standard Delivery

  • The tickets are sent via regular mail - this delivery method does not allow online shipment tracking.
  • The service and shipping fees are 5.90 EUR

Courier Delivery with Shipment Tracking

  • The tickets are sent via courier service. You will be sent the tracking number via email as soon as the tickets are received by the courier service.
  • The service and shipping fees are 7.90 EUR

WillCall

  • The tickets are ready for pickup at the box office at the day of the event.
  • Please bring the confirmation and your ID card with you.
  • This service costs 2.30 EUR.

eTicket

  • eTicket is free and combines Mobile Ticket and TicketFast – our print at home solution.
  • After payment of your order has been received by Ticketmaster, you will receive your tickets via email as TicketFast and can print them at home. You can re-download and print your TicketFast tickets anytime from your account or downloading them as a mobile ticket onto your smartphone when accessing your account on a mobile device or via the Ticketmaster iPhone app.
  • You can either show the mobile ticket on your smartphone or the printed TicketFast to gain access at the venue.

Express Delivery

  • If both the order and the payment are received before 2pm (Mon-Fri), delivery of the tickets will take place until 12pm on the following work day (excluding Saturdays).
  • Tickets will be handed out to you personally or to an authorized person.
  • The tickets are automatically insured during delivery.
  • The service and shipping fees are 9.90 EUR

Belgium, the Netherlands, Luxembourg

  • Tickets will be handed out to you personally or to an authorized person.
  • Tickets are automatically insured during delivery.
  • The service and shipping fees are 14.90 EUR.

Austria

  • Tickets will be sent to you within two to four weekdays.
  • The tickets are automatically insured during delivery.
  • The service and shipping fees are 5.90 EUR.

World

  • Tickets will be handed out to you personally or to an authorized person.
  • The tickets are automatically insured during delivery.
  • The service and shipping fees are 34.90 EUR.

World WillCall

  • The tickets are ready for pickup at the box office at the day of the event.
  • Please bring the confirmation and your ID card with you.
  • The service and shipping fees are 8.90 EUR.